01 / 08Door and hardware checks
What we deliverLatching, strike alignment, closers, hinges and door position switches tested.
Why it matters
Most access failures start at the door, so access control maintenance starts there too.
- Home
- Managed Service & Maintenance
Commercial Security Maintenance in NYC
- 4-hour critical-failure response
- 24/7 support on managed plans
- All major brands
Preventive visits, administration and repairs for access control, video, intercom and intrusion systems.
- 1,000+
installations over 10+ years
- 24/7
support for managed-service clients
- Excellent
Rated 4.9/5 by 110+ NYC corporations
- 7 Active Teams
Operating throughout New York
Are you facing?
Commercial security maintenance in NYC starts with the system you have, whoever installed it.
Your situation01Our installer is gone or unresponsive
What we doAudit the system and put administrator access and licenses back in your name.What to expect
We take over systems for all major brands, including ones another company installed. The audit records every device, platform, firmware version and license, with condition and risk. Where the last installer left no records, we create device schedules, network details and as-builts.
Your situation02Something has failed now
What we doTrace the fault through the door, the network and the software, then fix it.What to expect
A reader rarely fails on its own: a strike drifts, a closer weakens or a power supply ages. We repair hardware, infrastructure and software for all major brands, so one call covers the whole fault. We do not run a public emergency or call-out line.
- Your situation03
We want a proper service plan
What we doCoverage, visit frequency and response terms (SLA), agreed in writing after the audit.What to expect
Managed-service clients get 24/7 support, with a 4-hour response on critical failures, for the sites and systems in the agreement. Managed access control includes user administration on Salto KS and Brivo. Portfolios get one plan across every site.
Your situation04Old system, planning an upgrade
What we doA lifecycle roadmap that replaces end-of-life equipment in phases, not all at once.What to expect
Upgrades integrate new technology with the hardware you already run, so working devices stay. We track end-of-life equipment and review the roadmap with you each year. Our installations are backed by a 12-month warranty.
What your maintenance plan covers
Each item is checked on a schedule, so faults surface on a visit rather than during an incident.
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02 / 08Recording and retention
What we deliverEvery camera confirmed recording, aimed and clean, at the agreed retention.
Why it matters
A failed drive is usually found when someone asks for the recording. We catch drive warnings before footage is lost, and re-aim cameras whose views have drifted.
03 / 08Credential administration
What we deliverUsers, access levels and schedules managed for you.
Why it matters
Leavers are removed and unused credentials retired, so the user list matches who is actually in the building.
04 / 08Egress release testing
What we deliverFail-safe doors checked for release on power loss and fire alarm signal.
Why it matters
Doors must release when code requires. We coordinate each test with your fire alarm vendor.
05 / 08Battery locks
What we deliverWireless lock batteries replaced on a schedule.
Why it matters
Batteries are changed before a door stops working. On cloud platforms, access control as a service puts credentials and administration under the same plan.
06 / 08Updates tested first
What we deliverFirmware and platform updates checked against your integrations before they go live.
Why it matters
Door and alarm events still open the right camera afterwards.
07 / 08Intrusion testing
What we deliverMotion sensors, door contacts and glass-break detectors tested.
Why it matters
Dirty or misaligned detectors trigger false alarms that staff learn to ignore; we trace and fix the cause.
08 / 08Visit records
What we deliverA written checklist per visit, with issues found, work done and next steps.
Why it matters
Stale user lists and missing records are hard to defend to insurers after an incident.
Switches and firewalls on Cisco Meraki or Alta Labs can join the same plan: Enterprise network services · Cybersecurity services
See our completed work on systems we support
Pacha NYC runs on systems we built and still support.
Hospitality and nightlife01 / 01
Pacha NYC
Two venues built, and still supported, by the same team.
What we did
Brooklyn Hall and Pacha depend on access control, over 200 AI-powered cameras and real-time occupancy software. We delivered the cabling, fiber, access control, IT programming and bespoke occupancy software, with 25+ technicians working at once.
“Ari and Tony are professional, reliable, and are experts in their business. Communication and billing is easy. I have been working with them in a corporate setting for a long time, and am looking forward to continuing to work with them.”
“Professional work and great follow-up support.”
Installer gone quiet? Start with an audit.
We'll check what you run and tell you what to fix first.
What sets the plan and its cost
We price a plan from the audit, and these are the things that move it.
| What we look at | What it decides |
|---|---|
| Sites and devices | The size of the plan and the visit schedule |
| High-traffic doors and outdoor cameras | More frequent visits |
| Administration | Whether we manage users, levels and schedules for you |
| Response terms | Support hours and critical-failure response, in writing |
| Existing records | Whether documentation has to be rebuilt first |
| Network | Whether switches and firewalls are covered too |
How a managed service starts
Every plan starts with an audit, including systems another company installed.
- 01
Consultation
On-site or virtual: what fails, who installed it, and what records exist.
- 02
Audit
Every device, platform, firmware version and license recorded, with condition and risk.
- 03
Stabilize
Urgent faults fixed first; administrator access and licenses moved into your name.
- 04
Document
Device schedules, network details and as-builts created where none exist.
- 05
Agreement
Coverage, visits and response terms in writing, then a yearly roadmap review.
Portfolios get one plan across multifamily buildings and office buildings.
FAQs
Security system maintenance FAQs
How often should a commercial security system be maintained?
A commercial security system should be maintained on a preventive schedule set by its size, use and the manufacturer's guidance. We set frequency in the plan after the audit, with more visits for high-traffic doors and outdoor cameras.
Do you offer emergency call-outs for security system repair in NYC?
No, we do not offer emergency call-outs for security system repair in NYC. We repair and service systems for all major brands, across hardware and software. Our 24/7 support is for existing clients on managed service and maintenance, with a 4-hour response on critical failures.
Can you maintain a system another company installed?
Yes, we can maintain a system another company installed, after an audit. We confirm the platform, firmware, licensing and condition, then bring it into a plan.
How much does a commercial security maintenance contract cost?
A commercial security maintenance contract costs what the coverage requires: the number of sites and devices, visit frequency, administration and response terms. We price it in a written proposal after the audit.
Do you repair individual cameras?
No, we do not offer one-off repairs of individual cameras. Video is maintained as part of a commercial system plan, alongside access control and the infrastructure behind it.
Get Your System Supported Again
Tell us what you run and where. We'll audit it and propose a support plan.