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  • 1,000+

    installations over 10+ years

  • 24/7

    support for managed-service clients

  • Excellent

    Rated 4.9/5 by 110+ NYC corporations

  • 7 Active Teams

    Operating throughout New York

The Security Problems Hospitality Operators Face

Hotel security systems in NYC must protect people and property without changing how a venue feels.

Guest opening a hotel room door

  • Turnover

    Keys and shared codes outlast the staff who held them.

  • Open back-of-house

    Kitchens, stores and loading doors get the most traffic and least control.

  • Too many screens

    Locks, cameras and occupancy run separately, on hardware that clashes with the interior.

Hotel Access Control in NYC: Guest Rooms, Elevators and Back-of-House

Hotel access control decides who reaches which floor and which doors staff open.

  • Guest-room locks and the PMS

    Electronic guest-room locks issued at the front desk and canceled at check-out. We integrate with all leading hotel PMS systems.

  • Elevators

    Elevator access control, integrated with all major elevator brands including Braxos, so a key card calls only the guest's floor and amenities.

  • Mobile keys

    Mobile credentials where the lock platform supports them.

  • Back-of-house by role

    Access control by shift for housekeeping, engineering and F&B, including liquor storage and the cash office.

  • Lockdown

    Lock back-of-house, a floor or the property from the dashboard; egress doors still release.

Hospitality Projects

Our proof spans a New York nightlife venue, a 550+ room hotel and restaurant upgrades.

Pacha NYC sign at night
Hospitality and nightlife01 / 02

Pacha NYC (2026): technology systems for a nightlife venue

Problem. Pacha and Five Development needed technology systems for two venues, Brooklyn Hall and Pacha, each with its own capacity limit, on a multi-trade timeline.

What we did. Structured cabling and fiber, integrated access control, Wi-Fi configuration and IT programming, over 200 AI-powered cameras, and bespoke real-time occupancy software across both venues, with 25+ technicians working simultaneously.

Result. Both venues on one integrated system, with ongoing support. Read the Pacha NYC case study

Read the project
★★★★★
“Our restaurant's intercom system was ancient and barely worked. Delivery drivers can call directly to our phones now instead of just buzzing randomly. Installation was clean and Tony explained everything step by step.”
Jaden Ballard, restaurant intercom
★★★★★
“Joey and his team did the whole thing in one day - cameras, alarms, the works. Professional work and fair price.”
Ashley Henson, restaurant

Opening or renovating a venue? We will recommend a system your team can run on the busiest night. Request a site assessment

Hotel Compliance and Camera Design

Hospitality security systems in NYC start with the law on staff safety, then guest privacy and the building.

NYC Safe Hotels Act: staff panic buttons

  • In effect since May 3, 2025

    Hotel operators must give panic buttons, at no cost, to core employees (housekeeping, front desk and front service staff) who go into occupied guest rooms.

  • What the button must do

    Summon a security guard or other on-site responder who can provide immediate help, and share the employee's location.

  • Operator staffing

    The Act also requires continuous front desk staffing, and continuous security guard coverage at hotels with more than 400 rooms.

  • Our role

    We design and install the staff-alert system and integrate it with access control, cameras and the PMS. Confirm your obligations with counsel.

Where hotel cameras go, and where they never go

  • Covered

    HD IP cameras in lobbies, corridors, elevators, parking, pool areas and back-of-house; NDAA-compliant only (Axis, Genetec), on exacqVision.

  • Never

    No cameras in guest rooms or other private spaces. Signage and audio settings are agreed with your counsel.

  • Fast answers

    AI video analytics and search by door event make incidents faster to review.

Egress, landmarks and the network

  • Places of assembly

    Exit-path doors must release for free egress and on fire alarm activation where required. We coordinate with the fire alarm vendor; we do not install fire alarm systems.

  • Landmark buildings

    Battery locks and concealed routing protect historic fabric under Landmarks Preservation Commission (LPC) rules.

  • Segmentation

    Guest Wi-Fi traffic is isolated from locks, cameras, intercoms and the PMS, each on its own segment behind a managed firewall, through our hospitality network security.

Restaurant Security Systems in NYC

Restaurant security systems in NYC center on deliveries, staff access and the cash office.

  • Delivery intercom

    A cloud IP intercom rings staff phones and releases the rear door.

  • Staff access by shift

    App-managed access on kitchen, stock, liquor and office doors, removed the day someone leaves.

  • Cameras with POS integration

    Till, bar and entrance footage reviewed alongside transactions; every site on one dashboard.

  • After-hours intrusion

    Intrusion detection that arms when the last manager locks up.

Nightclub Security Systems and Venue Platforms

Nightclub security systems handle big crowds and several rooms, so integration matters most.

  • Real-time occupancy

    Live headcounts against each room's capacity limit, as built for Pacha NYC.

  • One view

    A custom platform that brings access, video and occupancy onto one screen.

  • Infrastructure

    Structured cabling and fiber and cloud-managed switching and firewalls for security, POS and production.

  • One accountable partner

    When the occupancy count disagrees with the door count mid-service, one team owns the fix.

How a Hospitality Project Runs

Hospitality projects run to an opening date or around live trading.

  1. 01

    Site assessment

    Drawings, interiors and operations, with operators and designers.

  2. 02

    Design

    Our security design and consulting team specifies each room.

  3. 03

    Installation

    Alongside the GC on new builds; outside service hours in open venues.

  4. 04

    Go-live

    Every lock, camera and integration verified; managers trained.

  5. 05

    Support

    Backed by a 12-month warranty. Managed service and maintenance adds 24/7 support for existing clients on managed service and maintenance, with a 4-hour response on critical failures.

Hotels and venues are phased.

FAQs

Hotel Security Systems: Frequently Asked Questions

Straight answers for hotel and venue operators.

Can hotel security systems integrate with our property management system?

Hotel security systems can integrate with your property management system. We integrate with all leading hotel PMS systems, so keys are issued at check-in and canceled at check-out.

Do NYC hotels need panic buttons for housekeeping staff?

NYC hotels need panic buttons for housekeeping and other core employees who go into occupied guest rooms; under the Safe Hotels Act, in effect since May 3, 2025, operators must give them at no cost. We design and install the staff-alert system and integrate it with access control, cameras and the PMS. Confirm your obligations with counsel.

Where should cameras go in a hotel, and where are they not allowed?

Cameras in a hotel belong in lobbies, corridors, elevators, parking, pool areas and back-of-house. They never go in guest rooms or other private spaces.

How much does a hotel security system cost?

The cost of a hotel security system depends on room and door count, lock platform, PMS and elevator integration, cameras and cabling. We price against your drawings.

Plan Security for Your Hotel or Venue

One partner for security across your hotel, restaurant or venue.

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