• 1,000+

    installations over 10+ years

  • 24/7

    support for managed-service clients

  • Excellent

    Rated 4.9/5 by 110+ NYC corporations

  • 7 Active Teams

    Operating throughout New York

Elevator floor access control: how it works

Elevator access control in NYC links a reader to the elevator controller, so a valid credential enables only the floors that person may reach. Every other floor button stays locked out.

  • In-car card reader or hall call reader

    Users badge in the car, or in the lobby to call it.

  • Elevator control unit and floor relay boards

    The access control panel and its relay or extension boards switch each floor button.

  • Schedules and audit log

    Passage floors open in business hours, after-hours lockout at night, and every floor request logged.

We integrate elevator access control with all major elevator brands, including Braxos.

Dry-contact vs high-level elevator integration

Elevator access control connects in one of two ways; the choice sets cost, flexibility and contractor involvement.

Dry-contact (relay)High-level (software)
How it worksRelays enable or disable each floor buttonSystems exchange data through a software interface
WiringA relay output and traveling-cable conductor per floorNetwork link between systems
Best fitSmaller banks, existing controllersLarger banks, destination dispatch, modernized controllers
Check firstSpare conductors; controller inputsManufacturer's elevator interface license

We deliver elevator control on LenelS2 OnGuard, Software House C•CURE 9000, Brivo and Salto, so floor rights share one platform, user record and schedule with every door.

See our completed work, from lobby to floor

The access control relay and the elevator controller are commissioned together, floor by floor. Highline designs the interface, wires our side, schedules the contractor and tests every floor with them, so one company owns the answer.

Arlo Hotel entrance, Washington, DC
Hospitality01 / 01

Arlo Hotel, Washington DC (2025)

Engaged by Assa Abloy, we identified potential vulnerabilities in guest-room access and common areas, planned their mitigation, and delivered access control for over 550 guest rooms with elevator control and air-conditioning integration.

★★★★★
“These guys handle serious commercial work. The security installers knew exactly how to integrate with our building's access control without disrupting daily operations.”
Katherine Jenkins, access control integration

Securing tenant floors?

Request a site assessment and we'll survey the bank with you.

Rated 4.9/5 5 stars by 110+ New York City businesses

Credentials at the elevator: card, mobile and biometric

Any credential your doors accept can work at the elevator reader.

Phone held to a reader on a stainless steel elevator floor-button panel for mobile credential access
  • Cards, fobs and mobile keys

    The same credential works at the car as at the door.

  • Biometric elevator credentials

    Face or fingerprint readers for executive or high-security floors.

  • Visitor passes

    Temporary credentials limited to the host's floor.

  • Cloud-based remote management

    On cloud platforms such as Brivo, floor rights change from a browser, with no site visit.

Coordinating the elevator contractor and destination dispatch

Elevator access control depends on the elevator contractor, and most delays come from bringing them in late. We bring them in at design.

Destination dispatch kiosk in a commercial lobby in front of a bank of elevators
  1. 01

    Survey

    controller type, spare traveling-cable conductors, and any planned elevator modernization.

  2. 02

    Scope in writing

    who supplies, wires and tests the interface.

  3. 03

    Install

    readers installed; wiring run to the machine room.

  4. 04

    Joint commissioning

    every floor, schedule and recall function tested with the elevator contractor.

Destination dispatch access control: The user badges at a turnstile or kiosk and is sent to the car serving their permitted floor. It needs a high-level interface licensed by the elevator manufacturer, so we design the lobby, lanes and cars together.

Fire service recall, firefighter operation and emergency lockdown

Elevator access control must never interfere with fire service operation. When fire service recall activates, the elevator's life-safety controls take priority.

  • Design rule

    The interface sits downstream of fire service functions, so it cannot block recall or firefighter operation.

  • Witnessed testing

    Recall behavior is checked at commissioning with the elevator contractor.

  • Emergency floor lockdown

    During an incident, administrators can restrict floors from the platform without touching fire service functions.

  • Fire alarm coordination

    Any fire alarm interface is coordinated with the fire alarm vendor; Highline does not install fire alarm systems.

Elevator security for offices, hotels and multifamily

Elevator security in office buildings protects tenant floors without slowing the lobby.

Hotel guest presenting a key card to a reader at the elevator landing
  • Multi-tenant office towers

    Staff reach their own floors; amenity floors open in set hours; cleaners run on schedules.

  • Hotels

    Guest keys reach their floor and shared amenities; staff reach back-of-house levels.

  • Multifamily

    Owners and managing agents restrict floors, gyms and roof decks.

FAQs

Elevator access control NYC FAQs

Short answers on retrofits, fire service recall, your elevator contractor, visitors, credentials and cost.

Can elevator access control be added to an existing elevator?

Yes, elevator access control can usually be added to an existing elevator, often by dry-contact integration. We confirm spare conductors with your contractor first.

Does elevator access control work during a fire or fire service recall?

Elevator access control is overridden during fire service recall. The elevator's life-safety controls take priority, and the interface cannot block recall or firefighter operation.

Do we need our elevator contractor involved?

Yes, you need your elevator contractor involved, because the connection is made inside their controller. We coordinate scope, scheduling and joint testing with them.

Can visitors use access-controlled elevators?

Visitors can use access-controlled elevators when visitor management is integrated. Their pass reaches only the host's floor during the visit.

Which credentials work at an elevator reader: cards, phones, biometrics?

Cards, fobs, phones and biometrics can all work at an elevator reader that matches your platform. Most buildings use the same credential as their doors.

How much does elevator access control cost per car or per floor?

Elevator access control cost per car or floor depends on integration method, floor and reader count, contractor time and any interface license. We price it after a joint survey.

Plan your elevator access control

Tell us about the building and who needs which floors. We'll design the elevator integration and support it after handover.

Rated 4.9/5 5 stars by 110+ New York City businesses

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