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    installations over 10+ years

  • 24/7

    support for managed-service clients

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    Rated 4.9/5 by 110+ NYC corporations

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    Operating throughout New York

1,000+ installations over 10+ years · Custom platforms built in-house · Licensed and insured: NYS DOS Article 6-D license no. 12000328718 · 24/7 support for managed-service clients

Project at a glance

A custom occupancy platform that moved from its first client to a second.

Original client
Mirage
Adopted by
Christie's · auction house
Scope
Custom people-counting and occupancy technology
Discipline
Software integration and custom platforms
Built by
Highline Integrated Security
System layer
Software: the layer that turns raw counts into data operators can use

The challenge: knowing how many people are in the room

A custom occupancy platform answers one operational question: how many people are in a space right now.

For venues and auction rooms, that number shapes staffing, entry decisions and visitor safety. Many packaged counters report only to their own app, so the number never reaches the people and systems that act on it.

  • Counts have to connect

    Occupancy data is most useful when it reaches the systems operators already watch, such as cameras and access control.

  • Every space is different

    Entrances, room layouts and event formats change what needs to be counted.

  • The number has to be trusted

    A count that drifts from one event to the next stops being used.

Off-the-shelf products suit simple, single-entrance counts. Operations that need counts tied into other systems are where custom security software integration earns its place.

Our approach

We build custom platforms so the counting, the data and the reporting sit with one team.

  1. 01

    Start from the decision

    We define what the count must drive, such as staffing, entry or reporting, before choosing how to count.

  2. 02

    Develop the technology

    We developed the people-counting technology first for Mirage.

  3. 03

    Fit it to the operation

    Occupancy monitoring software is shaped around each client's spaces and reporting needs, not a fixed template.

  4. 04

    Carry it forward

    Christie's later adopted the same technology.

Owning the code means changes and fixes come from the team that wrote it.

What we built

A people-counting platform used by two clients.

ElementDetail
PlatformCustom people-counting and occupancy software
First deploymentMirage
Second clientChristie's
OwnershipCustom people-counting and occupancy technology developed for Mirage
Related buildBespoke real-time occupancy software across two venues at Pacha NYC (separate project)

The result

Technology built for one client was adopted by a second: Christie's.

  • A capability we repeat

    At Pacha NYC, bespoke software gives real-time occupancy data and detailed reporting across Brooklyn Hall and Pacha, two venues with different capacity limits.

When one team owns the platform, a wrong count has one owner. That is the standard we hold every custom platform to.

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Related services

Occupancy platforms sit within our integration, camera and venue security work.

FAQs

Custom occupancy platform: FAQs

Short answers on people counting and custom occupancy software.

What does a custom occupancy platform do?

A custom occupancy platform counts people in defined spaces and reports live occupancy. A custom build connects that data to the systems and reports a venue already uses.

Who uses Highline Integrated Security's people-counting technology?

Highline Integrated Security's people-counting technology was first developed for Mirage and later adopted by Christie's. We also built bespoke real-time occupancy software for Pacha NYC's two venues.

Can a people counting system integrate with cameras and access control?

A people counting system can integrate with cameras and access control when the platform is designed for it from the start. Custom builds make that integration part of the design rather than an add-on.

Is custom software better than an off-the-shelf people counter?

Whether custom software is better than an off-the-shelf people counter depends on the operation. Packaged products suit simple single-entrance counts; custom platforms suit venues that need counts tied into other systems.

Do you build custom platforms for hospitality venues?

We build custom platforms for hospitality venues, including software that unifies multiple systems. We also integrate with all leading hotel PMS systems.

Need occupancy data your systems can use?

We design the counting, the integration and the software as one platform.

Rated 4.9/5 5 stars by 110+ New York City businesses

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